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Privacy Policy

Please read this Privacy Policy carefully before using the TherapistInsurance.co.uk website ('The Site'). In these terms and conditions and privacy policy 'we', 'us' and 'our' means Therapist Insurance ('TI') and 'you' means the individual using The Site.

In general, TherapistInsurance.co.uk does not collect, store, use or disclose personally identifying information except in very specific instances, such as, for example, when you enrol as an advertiser/merchant in The Site or Partner Services, as defined below. Whenever we collect such information, you will have a choice regarding whether to provide it, how it will be used, and to whom it will be disclosed.

The instances in which TherapistInsurance.co.uk does collect and use information are specifically described in this Privacy Policy. TherapistInsurance.co.uk complies with the Data Protection Act 1998 in all use of personal data. If you have any questions about this Policy, please contact us.

What information will we collect and what will we do with it?

Personal Data

TI will not collect any personally identifiable information ('Personal Data') (eg your name, address, telephone number or email address) through our website unless it is provided to us voluntarily. If you do not want your personal data collected please do not submit it to us. TI offers users who have voluntarily provided Personal Data to us the opportunity to remove, review or update the information provided and correct any errors.

The personal data we collect about you will include data relating to your name, address, date of birth, wider contact details and data relating to ‘health’ and ‘criminal offences’ if applicable. We will process your personal data to allow us to provide you with our services as your insurance intermediary in quoting for, arranging and administering your insurances, for statistical analysis and to assess your suitability to our services.

We will only use your data for the purpose for which it was collected. We will only grant access to or share your data with the Balens Group and our market service providers such as insurers and premium finance providers and where we are required or entitled to do so by law under lawful data processing.

We do not now nor do we presently intend to sell, rent, market Personal Data to 3rd parties.

Non-Personally Identifiable Information

Different technologies are used to collect aggregate statistics about our customer and visitor base, including cookies and web server logs. Web server logs tell which pages are more and less popular on The Site and where people were before they came to The Site. Cookies, as explained in detail below, tell us how many people visit The Site, how many people return to The Site, and often those people return to The Site.

We use these statistics to monitor traffic so we can effectively handle site capacity. The statistics also help us determine which parts of the site are most popular. With this information, we can continually improve The Site to better meet the needs of our clients and prospective clients.

We may release any information when we believe, in good faith, that such release is reasonably necessary to;

  1. comply with law
  2. enforce or apply the terms of any of our user agreements or
  3. protect the rights, property or safety of our company, our users, or others.


What is a cookie?

Cookies are small text files that are put onto your computer or mobile device when you visit our website, something you can find out more about by visiting www.allaboutcookies.org

Why are cookies used?

Therapist Insurance use cookies to improve the efficiency of our website and to enable us to better understand how visitors use and interact with the information contained within it.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Strictly Necessary Cookies

Some cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for like providing a quote cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

How can I disable the cookies used on the Therapist Insurance website?

You may refuse the use of cookies by selecting the appropriate settings in your browser; click ‘How to disable cookies in your browser’ if you need more detailed guidance. www.allaboutcookies.org/manage-cookies

If you disable the strictly necessary cookies listed above then you will not be able to navigate around our website. If you disable the performance cookies listed above you will be able to continue to enjoy our website and will not lose any functionality.  However we will be unable to take your use of our website into account when we are considering how to improve it in the future.



TI are committed to the security of all data we collect. It should be noted that although we have good security measures in place, the loss, misuse or alteration of personal data cannot be guaranteed.


The Site contains links to many other Websites and content supplied by third party providers. TI accepts no responsibility for the privacy practices or the content of other linked Websites and Partner Services provided through or on The Site. The privacy policies and content of any 3rd party materials should be determined individually.

Changes to the Policy

We reserve the right to change this policy at any time. Any changes will be recorded on The Site on the revised Privacy Policy. We will not notify you of these changes and to this end we strongly recommend that you check back frequently.

Your Choice

In continuing to use The Site you hereby consent to the Privacy Policy described above. It is recommended that before doing so you also read and consent to the Terms and Conditions of TherapistInsurance.co.uk.